Privacy Policy

Privacy Policy

Effective Date: 28 July 2026

Welcome to Velusamy Super Speciality Hospital (VSSH). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit vssh.org, book an appointment, or interact with our healthcare services.

1. About Us

Velusamy Super Speciality Hospital (VSSH) is a multi-speciality healthcare institution committed to providing ethical, compassionate, and evidence-based medical care. We respect your privacy and handle your personal information responsibly and in accordance with applicable laws.

2. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Age and Gender
• City/Location
• Appointment details
• Department or doctor preference

Health Information

When voluntarily provided by you through appointment requests or enquiry forms:

• Symptoms or medical concerns
• Previous medical history shared by you
• Diagnostic reports or documents uploaded by you

Technical Information

When you browse our website, we may automatically collect:

• IP Address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visit
• Cookies and similar technologies

3. How We Use Your Information

Your information may be used to:

• Schedule and manage appointments
• Respond to medical enquiries
• Contact you regarding your appointment
• Provide healthcare-related information requested by you
• Improve our website and patient experience
• Maintain hospital records where legally required
• Send important service updates
• Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

4. Cookies

Our website may use cookies to:

• Improve website functionality
• Understand visitor behaviour
• Analyse website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

5. Google Services

Our website may use services such as:

• Google Analytics
• Google Ads
• Google Maps
• Google Tag Manager

These services may collect anonymous usage information to help us improve our website and measure advertising performance.

6. Third-Party Services

We may use trusted third-party providers for:

• Appointment booking
• Website hosting
• Email communication
• WhatsApp communication
• SMS notifications
• Payment processing (if applicable)

These providers are expected to maintain appropriate confidentiality and security measures.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Patient Confidentiality

Medical records and health information are treated as confidential and are disclosed only:

• With your consent
• To healthcare professionals involved in your treatment
• When required by law
• During medical emergencies where disclosure is necessary to protect life or health

9. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of personal information where legally permissible
• Withdraw consent for marketing communications

Requests may be submitted using the contact details below.

10. Children’s Privacy

Our website is not intended to collect personal information directly from children without the involvement of a parent or legal guardian.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. The updated version will be published on this page with the revised effective date.

13. Contact Us

Velusamy Super Speciality Hospital (VSSH)

Website: https://vssh.org

Appointments & Emergency: +91 88833 38567

Reception: +91 74488 55525

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website